Privacy Policy

Updated on September 1, 2025

Sorēlle Pilates & Wellness (“we,” “our,” “us”) operates the sorellepilatesstudio.com website (the “Site”) and provides our studio services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our Site or participate in our Services. By using our Site or booking with Sorēlle Pilates & Wellness, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect personal information from you when you:

• Create an account or book a class
• Purchase a membership, class pack, or product
• Subscribe to our newsletter
• Contact us through our website, email, or in person

Personal information may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely via third-party providers)

2. How We Use Your Information

We use the information we collect to:

• Process bookings, purchases, and payments
• Communicate with you about classes, events, and updates
• Improve our Services and website experience
• Send you marketing and promotional emails (if you’ve opted in)
• Respond to your inquiries and provide customer support

We will never sell your personal information.

3. Log Data & Cookies

Like most websites, our Site automatically collects certain data (“Log Data”) such as:

• Your device’s IP address
• Browser type and version
• Pages visited and time spent on them
• Date and time of visits

We may use cookies to improve your experience on our Site. Cookies are small files stored on your device to remember preferences or analyze site usage. You can choose to disable cookies in your browser settings, but some parts of the Site may not function as intended.

4. Third-Party Service Providers

We may use trusted third-party companies to:

• Process payments
• Host our booking system
• Send marketing communications
• Analyze website traffic

These third parties have access to your information only to perform the tasks we request and are required to keep it confidential.

5. Security

We take commercially reasonable steps to protect your personal information. However, no method of transmission or storage online is 100% secure. While we work to safeguard your data, we cannot guarantee absolute security.

6. Links to Other Sites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

7. Children’s Privacy

Our Services are not directed toward children under 13, and we do not knowingly collect personal information from anyone under this age. If you believe your child has provided us with personal information, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

Questions?

Sorēlle Pilates & Wellness

1695 Manning Rd #102 Windsor, ON N9K 0B7

hello@sorellepilatesstudio.com

‭(548) 290-7775‬