By creating an account, booking a class, purchasing a membership or class pack, using our website, or participating in any activities at Sorēlle Pilates & Wellness (“we,” “us,” “our”), you agree to these Terms & Conditions. Please read them carefully.

1. General

• Sorēlle Pilates & Wellness reserves the right to update or modify these Terms at any time. Updates will be posted on our website with a revised effective date.
• All clients must be at least 18 years of age to attend classes, unless otherwise approved in writing by the studio.
• All participants must complete and sign our liability waiver before attending any class, session, or event.

2. Bookings & Attendance

• Bookings are made via our online schedule or in person.
• Please arrive at least 5 minutes before class. Late arrivals may not be permitted entry for safety reasons, and the class credit may be forfeited.
• Grip socks are required for all classes (available for purchase at the studio).

3. Cancellations & No-Shows

• Group Classes: Cancellations must be made at least 8 hours before class to avoid losing the class credit or incurring a $10 late cancel fee.
• No-Shows: Missing a booked class without canceling will result in the loss of the class credit plus a $10 fee.
• No-Shows & Late Cancellation to Waitlisted Classes: Missing a booked class and or canceling less than 8 hours will result in the loss of the class credit plus a $10 fee.
• Private Sessions: Must be canceled at least 24 hours in advance to avoid losing the session credit.

4. Memberships & Class Packs

• All memberships auto-renew monthly until canceled in writing at least 31 days before the next billing date.
• Commitment Terms:
  All 3-month, 6-month, and 12-month memberships are binding agreements. Early cancellation, contract termination, or buy-outs are not permitted under any circumstances. Members are responsible for completing the full commitment term selected at the time of enrolment.
• Membership Cancellation Policy:
  For all month-to-month memberships only (this excludes 3-month, 6-month, and 12-month commitment memberships), cancellations must be submitted at least 31 days prior to the next billing date. Any cancellation made less than 31 days before the renewal date will incur a $150 cancellation fee.
• Memberships and class packs are non-refundable and non-transferable.
• Class packs expire 3 months from the date of first use.
• Credits do not roll over into the next billing cycle.

5. Pricing & Changes

• Sorēlle reserves the right to adjust pricing for classes, memberships, class packs, and merchandise with 30 days’ notice to active members.
• Instructors and class times are subject to change without notice.

6. Health & Safety

• By attending classes, you confirm you are physically able to participate and have consulted a healthcare provider if needed.
• Please inform your instructor of any injuries, conditions, or pregnancy before class so we can offer modifications.
• Participation is at your own risk. Sorēlle and its instructors are not responsible for injury, loss, or damages sustained in connection with any studio activity.

7. Personal Belongings

• Personal items are your responsibility. Sorēlle is not liable for lost, stolen, or damaged belongings.

8. Behaviour & Respect

• We have a zero-tolerance policy for harassment, discrimination, or abusive behaviour toward staff or other clients. Violations may result in immediate termination of membership without refund.
• Phones must be silenced and stored away during class.

9. Website & Privacy

• Use of our website is subject to our Privacy Policy.
• Content on our website is the property of Sorēlle Pilates & Wellness and may not be reproduced without permission.

10. Governing Law

These Terms are governed by the laws of the Province of Ontario. Any disputes will be resolved under Ontario law in the applicable courts of Ontario.

Questions?

Sorēlle Pilates & Wellness

1695 Manning Rd #102 Windsor, ON N9K 0B7

hello@sorellepilatesstudio.com

‭(548) 290-7775‬